Booking Policies

Your Stay, Simplified

We believe in clarity, comfort, and care. Below you’ll find all the details you need about your upcoming stay — from our Clean Stay Commitment to check-in times and cancellation options.

brand promise

Clean Stay Commitment

Professionally cleaned before every arrival

Every interaction is handled with care, attention, and genuine dedication to your needs. From the first conversation to the final detail, you receive nothing less than our full focus.

Fresh linens & sanitized high-touch surfaces

Transparency, reliability, and follow-through are at the heart of every relationship. We earn your confidence by delivering exactly what we promise—every time.

Contactless check-in available

Luxury isn’t just an aesthetic—it’s an experience. We combine refined style with personalized touches that make every step feel effortless and exceptional.

24/7 guest support if anything feels off

Luxury isn’t just an aesthetic—it’s an experience. We combine refined style with personalized touches that make every step feel effortless and exceptional.

Cancellation & Refund Policies

Flexible

Standard

Non-Refundable

Guest FAQ

  • What time is check-in and check-out?
    “Check-in is after 4:00 PM; check-out is by 10:00 AM. Early Check-In and Late Check-Out, when available, are an add-on.”

  • How secure are these properties?
    “Every guest receives a unique check-in code.”

  • Are pets allowed?
    “Yes, we love our furry friends and are welcome at all properties. A pet fee of $89 per stay may apply.”

  • Is smoking allowed?
    “All properties are smoke-free indoors. Outdoor areas may be used responsibly.”

  • Do you provide linens & toiletries?
    “Yes, fresh linens, towels, and starter toiletries are included.”

  • What if I need to change my booking?
    “Contact our guest services team, and we’ll do our best to accommodate changes based on availability.”

  • What if something goes wrong during my stay?
    “Our 24/7 guest support line is always available. We’ll resolve issues quickly so you can relax.”

  • Are there any noise or similar ordinances that I need to know?
    “Yes, noise ordinances across the state are 10PM to 7AM.”

  • How old do you have to be to make a booking?
    “21 years old or older”

Contact Guest Services

We’re here to make your stay stress-free. If you have any questions not listed here, don’t hesitate to reach out.

Prefer to text? Reach out directly and we can set up a time to talk.